complimentary shipping AUS wide - rest of world shipping: flat rate (by weight) - - complimentary shipping AUS wide - rest of world shipping: flat rate (by weight) - complimentary shipping AUS wide -
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PRODUCTION & SHIPPING TIMEFRAMES
Though we are a small team, we work efficiently!
Print orders will be dispatched within 2-3 weeks* as most items are print to order and framing is done professionally, by hand.
* This timeframe may be pushed to 3-4 weeks for dispatch over a sale period.
Please allow the appropriate timeframe if your order may be for a gift.
Shipping is via sent via Standard* Australia Post or trusted couriers.
Originals may be sent via Pack & Send couriers (sizes over 105cm)
Tracking numbers will be provided via email upon dispatch of your order.
* If you wish to send your order Express, please reach out to us.
The mentioned production rules apply, though.
Express will only guarantee the postal aspect of your order.
In the event you need an order ASAP, there may be something we can do to help - so please contact us via email or Britney directly at @britneyturnerart
INTERNATIONAL SHIPPING
Yes! We can send orders WORLDWIDE.
We primarily use Australia Post and Pack & Send service (who outsource to couriers like FedEx, DHL & UPS.
Shipping rates are calculated at checkout as a flat rate and are based on weight of product.
All orders are sent via the service's standard international timeframes (dependent on location).
If you need your order expedited, please reach out personally and we will see what may be possible.
SHIPPING POLICY
We pack your orders with much love, care and...bubble wrap, with the hopes that your piece/s arrive safely and intact.
Unfortunately, we cannot guarantee the same level of care at each stage of transport and post.
It is very rare we have issues, but in the event that there is any issues, please contact us within 24 hours of receiving your order with any photos of faults and we can arrange something for you.
RETURN & EXCHANGE POLICY
We cannot accept returns or exchanges for any consumer faults (such as change of mind, misuse, sizing issues).
We ask that you please choose carefully when buying an artwork, we are always happy to provide more photos or videos, just ask!